Terms and Conditions
KitTea provides a zen-like space for cats and humans alike. Our goal is to rescue at-risk cats and show guests just how social cats can be when doted upon and understood.
(Now, for the part that will satisfy the lawyers).
What is KitTea?
You will first enter into our gift shop “vestibule” and you will be guided to your cat lounge experience.
To maintain CDC health recommendations and San Francisco health regulations in addition to providing the best guest experience and environment for the cats - we limit the number of guests in the Cat Lounge. Buying advance tickets via our website or calling us during business hours is advised.
Liability Information
We ask that those visiting the Cat Lounge understand and respect our furry friends. We would also like to minimize any risk of personal injury or property.
(1) Please do not use your hands as toys or poke or pet cats when they indicate displeasure, or otherwise provoke the cats.
(2) Please understand that visiting the cats and kittens is done so at each guest’s own risk.
(3) While cats are majestic, delightful creatures, they can also be unpredictable, and have claws and sharp teeth. Cat scratches and cat bites can be serious, requiring hospitalization in a significant number of cases.
Cat Lounge Visit Details
Relax for 55 minutes in our one-of-a-kind Cat Lounge and enjoy a complimentary canned beverage after your visit.
Cat Lounge Policies
The Cat Lounge is a shoes-off environment for the health and safety of the cats.
Socks are required
Children: 9+ years of age are permitted in the cat lounge.
Children younger than 9 years of age are only allowed if they are with a family that has booked the entire cat lounge.
Refund & Rescheduling Policies
Ticket sales are what pay for our cat lounge sanctuary.
While we are ‘yes’ people, we have to make sure we don’t forgo ticket sales due to last-minute cancellations as these are very difficult times for small businesses. As such, we try to follow common sense policies similar to a comedy show or a concert (except in our case the band is typically 18 - 26 cats and the music is better than you’d think).
While we are unable to guarantee refunds, we are happy to reschedule your 55 minute cat lounge visit with at least 48 hours of notice.
With less notice, we will do our very best to accommodate you, but rescheduling is not guaranteed and there will be no refunds due to our inability to fill your reservation.
Guests running late for their scheduled appointments are of course welcome to enter late and stay for the remainder of their visit; we can’t guarantee extensions but will do our best with the space available in the proceeding hour(s).
Unruly guests who are asked to leave are not entitled to refunds.
Thank you in advance for understanding. If you have questions (and who wouldn’t?) please email or call. ☺
More Info
To learn even more about KitTea Cat Cafe and Cat Lounge, visit our Frequently Asked Questions
Questions?
Email is best: support@kitteasf.com
(415) 658-7888